This Agreement is entered into between Fur de Lis Pet Care, LLC, doing business as Fur de Lis Pet Care (“Company,” “Fur de Lis Pet Care,” “we,” or “us”) and the undersigned Client / Pet Owner (“Client”). “Client” and “Pet Owner” are used interchangeably in this Agreement and refer to the individual contracting for services.
By booking services, the Client acknowledges and agrees to all terms set forth below.
1. Services Covered
Fur de Lis Pet Care provides professional in-home pet care services, including but not limited to pet sitting, drop-in visits, feeding, companionship, medication administration (including injections and subcutaneous fluids), post-surgical support, and pet transportation.
This Agreement applies to all pets owned by the Client, including any pets acquired after acceptance of this Agreement, and to all service locations designated by the Client.
2. Animals We Do Not Serve
For safety and liability reasons, Fur de Lis Pet Care does not provide services for:
Dangerous or venomous animals
Animals with a known history of aggression or biting, regardless of species
Outdoor poultry
Horses, livestock, or farm animals, including but not limited to chickens, ducks, pigs, goats, or cattle
By booking services, the Client certifies that none of their pets fall into these categories.
3. Assumption of Risk
The Client understands that pet care involves inherent risks, including but not limited to injury, illness, escape, property damage, death of a pet, injury to persons, and damage caused by the pet or environmental conditions.
Risks may arise from the pet’s behavior, medical condition, stress responses, acts of third parties, property conditions, or unforeseen circumstances. The Client voluntarily assumes all such risks, whether known or unknown, foreseeable or unforeseeable, during the service period.
4. Bite, Injury & Behavior Disclosure
The Client certifies that they have fully disclosed any history of biting, snapping, scratching, lunging, aggression, or injurious behavior, regardless of severity, species, or how long ago the incident occurred.
Failure to disclose known behavior issues constitutes a material breach of this Agreement and may result in immediate termination of services without refund. The Client accepts full responsibility for any injury or damage resulting from undisclosed behavior.
5. Waiver and Release of Liability
To the fullest extent permitted by law, the Client releases and holds harmless Fur de Lis Pet Care, LLC, its owners, employees, contractors, agents, and representatives from any and all claims, demands, damages, losses, liabilities, costs, or expenses arising out of or related to the services provided, except in cases of gross negligence or willful misconduct.
This release includes, without limitation:
Acts or omissions of the pet
Acts or omissions of third parties
Injury, illness, or death of the pet
Property damage
Veterinary outcomes
Lost keys or security issues not caused by gross negligence
This release further includes any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of income, emotional distress, or loss of use of property.
6. Indemnification
The Client agrees to indemnify, defend, and hold harmless Fur de Lis Pet Care from any and all claims, lawsuits, damages, liabilities, losses, costs, or expenses (including attorney’s fees) arising from:
The pet’s actions or behavior
Undisclosed bite history or aggression
Inaccurate or incomplete information provided by the Client
Claims brought by third parties related to the pet or the Client’s property
7. Pet Health & Vaccinations
The Client certifies that all pets are in good health, free from contagious disease, and current on legally required vaccinations, including rabies.
The Client agrees to disclose all medical conditions, medications, and behavioral concerns prior to service. Fur de Lis Pet Care reserves the right to refuse or discontinue care if a pet appears unsafe or ill.
8. No Guarantees
No guarantees are made regarding pet behavior, training outcomes, stress levels, health outcomes, or service results. Services are provided with reasonable care and diligence, not guaranteed outcomes.
9. Care Instructions & Feeding
The Client agrees to provide accurate, written care instructions. Fur de Lis Pet Care will follow instructions to the best of its ability but is not liable for complications resulting from refusal of food, water, or medication.
10. Property Access & Home Conditions
The Client acknowledges responsibility for maintaining a safe home environment and disclosing any hazards. Fur de Lis Pet Care is not liable for:
Pre-existing property damage
Unsecured or defective fencing or gate failures
Alarm or security system malfunctions
Key, lock, or access failures
Utility interruptions
Loose wiring, stairs, pools, yard hazards, or unsafe conditions not disclosed prior to service
11. Emergency Veterinary Care
The Client authorizes Fur de Lis Pet Care to seek emergency veterinary care when deemed reasonably necessary. The Client accepts full financial responsibility for all related costs.
Fur de Lis Pet Care does not diagnose, prescribe, or make medical treatment decisions.
12. Unforeseen Illness, Sudden Decline, or Death
The Client acknowledges that pets may experience sudden illness, medical decline, or death due to age, underlying conditions, stress, congenital issues, or unknown causes, even when appropriate care and observation are provided.
Fur de Lis Pet Care is not responsible for outcomes resulting from sudden or unforeseeable medical events beyond our reasonable control, including collapse, organ failure, cardiac events, seizures, or death, except in cases of gross negligence or willful misconduct.
The Client understands that pet sitting services do not include medical monitoring, diagnosis, or prediction of health outcomes.
13. Insurance Disclosure
Fur de Lis Pet Care maintains professional pet care insurance coverage. The existence of insurance does not waive, limit, or alter the Client’s responsibilities, assumptions of risk, or indemnification obligations under this Agreement.
14. Cancellation Policy
A minimum of 48 hours’ notice is required for cancellations. Late cancellations are subject to full charges. Fur de Lis Pet Care reserves the right to cancel services due to emergencies, unsafe conditions, or undisclosed risks.
15. Animal Welfare & Reporting Rights
Fur de Lis Pet Care reserves the right, at its sole discretion, to discontinue services and/or report concerns to appropriate authorities if conditions are observed that reasonably suggest animal neglect, abuse, unsafe living conditions, or violations of applicable animal welfare laws.
The Client acknowledges that Fur de Lis Pet Care is not required to investigate, verify, or resolve such concerns and shall not be liable for any consequences resulting from good-faith reporting or refusal to continue services under such circumstances.
Nothing in this Agreement shall be construed as a guarantee of confidentiality where animal welfare or public safety concerns are present.
16. Governing Law & Severability
This Agreement shall be governed by the laws of the State of Louisiana. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
17. Survival
The provisions of this Agreement relating to liability, assumption of risk, waiver, and indemnification shall survive the completion or termination of services.
18. Acceptance
By booking services, the Client acknowledges they have read, understood, and agreed to this Agreement.