The terms “Client” or “Pet Owner” refer to the individual contracting Fur de Lis Pet Care, LLC (“Fur de Lis Pet Care”) for services involving one or more domestic pets.

Fur de Lis Pet Care provides professional in-home pet care services, including but not limited to pet sitting, drop-in visits, feeding, companionship, medication administration (including injections and subcutaneous fluids), and post-surgical support.

The terms of this Agreement apply to all pets owned by the Client, including any future pets acquired after acceptance of this Agreement, and to all service locations designated by the Client.

By scheduling services with Fur de Lis Pet Care, the Client agrees to the following policies and terms.

Incorporation of Liability Waiver

This Policies & Service Agreement operates in conjunction with the Liability Waiver, Assumption of Risk & Indemnification Agreement, which governs risk allocation, liability, and legal responsibility. In the event of any conflict, the Liability Waiver controls.

Key and Access Policy

One working key, secure lockbox, or entry code must be provided at the meet-and-greet. Clients in gated communities must provide gate cards, remotes, or access codes.

Fur de Lis Pet Care will not retrieve keys from leasing or sales offices but may coordinate with 24/7 front desk staff when available. Visit timing may be impacted.

If a lock malfunctions or access is unavailable, Fur de Lis Pet Care is authorized to contact a locksmith on the Client’s behalf. The Client is responsible for all related costs.

Rates, Fees, and Payment

All rates and fees are listed on www.furdelispetcare.com and may change.

Holiday, after-hours, mileage, and administrative fees may apply. A valid credit card must be on file prior to the start of services. Payment is processed through the secure booking platform.

Refunds and Cancellations

Daily visits require at least 48 hours’ notice. Cancellations with less than 48 hours’ notice are charged in full.

Vacation bookings (defined as 5 or more consecutive days of pet sitting visits) require a 50% deposit. Cancellation terms are as follows:

• 14+ days’ notice prior to start date of services: Full deposit refund

• 8–13 days’ notice: Deposit forfeited

• 0–7 days’ notice: Full invoice due

Refunds due to severe weather or natural disasters are issued at Fur de Lis Pet Care’s discretion.

Early Returns and Late Departures

Clients returning earlier than scheduled or departing later than planned must notify Fur de Lis Pet Care as soon as possible. Visits already completed or visits canceled with less than 24 hours’ notice may still be charged.

Scheduling and Reservations

All bookings must be made through the booking platform. Text messages or emails do not constitute confirmed reservations.

Services are provided within 2-hour visit windows except for pets requiring strict medication timing. Visits outside standard windows may incur additional fees.

Friends, Family, and Third-Party Access

If any third party has access to the home during scheduled visits, the Client must notify Fur de Lis Pet Care in advance.

Fur de Lis Pet Care is not responsible for incidents, damages, or missed visits resulting from third-party access or interference.

Client Home Care

Limited home care, such as watering up to five indoor plants placed in a visible area, may be provided as a courtesy.

Fur de Lis Pet Care is not responsible for wilted plants, pre-existing property damage, alarm or security system malfunctions, unsecured fencing or gates, pools, stairs, yard hazards, electrical failures, leaks, or weather-related issues.

Pet Illness, Feeding & Medication

Fur de Lis Pet Care administers food and medications as instructed but does not prescribe treatments or diagnose medical conditions.

The Client acknowledges that some pets may refuse food, water, or medication despite reasonable efforts. Fur de Lis Pet Care is not responsible for health outcomes resulting from refusal, partial compliance, vomiting, or stress-related appetite changes.

Current veterinary information and emergency contacts must be provided. Fur de Lis Pet Care is authorized to seek veterinary care at the Client’s expense if deemed reasonably necessary. Transportation fees may apply.

Special Needs & Aggressive Animals

Services may be provided to pets with stable medical conditions. Fur de Lis Pet Care does not accept pets with aggressive behavior or a known bite history. Pets with uncontrolled or untreated medical conditions will not be accepted.

Emergency Care

In emergencies, Fur de Lis Pet Care will attempt to contact the Client. If unreachable, care will be provided in the pet’s best interest, including emergency veterinary treatment. All associated costs are the Client’s responsibility.

Weather Policy

Extreme weather conditions may require service modifications. Pet safety is always prioritized.

Privacy

Client information is stored securely and not sold or shared. Photos may be taken for visit updates or marketing unless the Client opts out. Photos taken during visits are the property of Fur de Lis Pet Care.

Governing Law

This Agreement is governed by the laws of the State of Louisiana.

Survival

Policies related to fees, scheduling, cancellations, access, and client responsibilities survive completion or termination of services.