Mission & Vision

Fur de Lis Pet Care, LLC was established in 2025 by Erica Mataconis. 

Our Mission

Fur de Lis Pet Care is committed to providing professional, ethical, and personalized in-home pet care with an emphasis on safety, reliability, and peace of mind. With extensive veterinary training and experience caring for pets with medical needs, daily medications, and post-surgical recovery needs, Erica and her team provide attentive, compassionate care tailored to each pet’s individual routine and comfort level. We provide this trust and confidence to our clients through our core values and “Peace of Mind Blueprint:”

  1. Professionalism: Fur de Lis Pet Care is a professional, experienced, insured, and bonded business committed to maintaining high standards of pet care, communication, and client trust.

  2. Premium, Personalized Care: We provide customized in-home pet care designed around each pet’s routine, temperament, age, energy level, and individual needs. Our services are focused on quality, consistency, and personalized attention rather than one-size-fits-all care.

  3. Customized Services: We provide a variety of services to fit each client’s needs, including pet sitting, pet taxi services, care for pets with medical or special care needs, and house checks.

  4. Safety: To keep pets as safe as possible, we focus on care within secure, fenced-in yards whenever available, along with brief, supervised leash potty breaks for dogs without fully fenced yards. We discuss medical conditions, allergies, medications, routines, and household details during each Meet and Greet to help ensure safe, attentive care.

  5. Extensive Veterinary Training and Continued Education: Fur de Lis Pet Care is built on extensive veterinary training and experience caring for pets with medical needs, daily medications, and post-surgical recovery support. We strongly value continual education and ongoing professional development in animal behavior, Fear Free handling, pet care best practices, safety protocols, and ethical business operations to provide the highest quality in-home pet care possible.

  6. Technology and Convenience: Fur de Lis Pet Care uses a professional pet care management system, allowing clients to conveniently book services, manage schedules, receive updates, and securely pay invoices. Erica personally oversees client communication and service quality to help ensure a smooth and reliable experience.

  7. Unsurpassed Personal Service with Outstanding Communication: We believe exceptional pet care should come with exceptional communication and client support. Our sitters provide detailed real-time visit reports with photos and updates following each visit, helping clients feel informed, reassured, and connected to their pets while away from home.

  8. Follow-Up and Client Feedback: We value ongoing client relationships and continuously strive to improve the client experience. Following services, we welcome feedback to ensure pets and owners receive the highest level of personalized care and attention.

  9. Genuine Love of Animals: Fur de Lis Pet Care was founded from a lifelong passion for animals and dedication to their well-being. We treat every pet with patience, compassion, attentiveness, and the same level of love and care we would want for our own pets.

Company Culture

Fur de Lis Pet Care believes that professionalism, compassion, and reliability are the foundation of exceptional pet care. Our company culture is built around creating a positive, supportive environment for both pets and pet care professionals while maintaining the highest standards of safety, communication, and client trust.

Our core values center around Passion, Purpose, Safety, Professionalism, Education, and Results. These values guide every aspect of our business and help us provide consistent, high-quality care to every client and pet we serve.

  • Passion remains the driving force behind Fur de Lis Pet Care. Every member of our team is expected to approach pet care with patience, compassion, attentiveness, and genuine respect for animal welfare.

  • Purpose and professionalism go hand-in-hand within our company culture. We believe pet care is an important responsibility that requires reliability, strong communication, attention to detail, and a commitment to providing a positive experience for both pets and their owners.

  • Safety is always a top priority for our clients and sitters. We emphasize careful handling, secure environments, situational awareness, and continued learning to help maintain the safest experience possible for everyone involved.

  • Education and growth remain central to our business philosophy. We encourage continual learning in animal behavior, Fear Free handling, pet care best practices, client communication, and professional development so we can continue providing exceptional service as our business grows.

  • Results are evaluated regularly through client feedback, communication, service quality, and ongoing self-assessment. We believe continuous improvement is essential to maintaining the level of professionalism, trust, and peace of mind our clients expect from Fur de Lis Pet Care.

Our Vision

Our vision at Fur de Lis Pet Care (FDPC) is to continue growing across the Northshore while providing exceptional, dependable, and compassionate in-home pet care for every client we serve. We strive to build lasting relationships within the community through meaningful outreach, collaboration with other local businesses, and advocacy for animal wellbeing and responsible pet care. As we grow, we aim to create meaningful opportunities for caring, dependable individuals who are passionate about animals and professional pet care. Above all, we hope to use our platform to make a lasting positive impact on both pets and the people who love them.

NAPPS’ Pledge of Professional Conduct

The Pledge of Professional Conduct is designed to guide members in the conduct of business, which shall represent the highest standards of ethical behavior and humane attitudes towards animals and people.

Conduct

  • To respect my fellow professional pet sitters and to treat employees, customers, and competitors with honesty and integrity;

  • To refrain from saying, writing, doing anything which would defame my competitors or bring embarrassment or dishonor to the pet sitting industry or the association;

  • To operate my pet sitting business in a professional manner and to enhance the pet sitting industry within the community.

Service

  • To deliver skillful, safe, compassionate care to all pets entrusted to my supervision;

  • To keep all client information confidential;

  • To safeguard the client’s residence by taking all reasonable precautions.

Education

  • To learn as much as possible about my career as a professional pet sitter so that I can provide superior service to each client;

  • To support and encourage responsible pet ownership with my customers as well as my community;

  • To continually improve my knowledge of the pet sitting profession by participating in educational opportunities.

Legal

  • To comply with all local ordinances relating to the care and keeping of animals; and to obey all regulations, Federal, State, and local;

  • Not to promote a product or service in connection with NAPPS without the written consent of the Board of Directors of the Association.