Because overnight stays are in high demand and require specific scheduling, a 50% non-refundable deposit is required at the time of booking to secure your reservation. Once services are confirmed, the deposit will be charged to the payment method on file and a booking confirmation will be provided.

• The remaining balance is due 7 days prior to the start of services and will automatically be charged to the card on file.

Refunds and Cancellations

Cancellations made 7 or more days prior to the start of scheduled services will receive an account credit for all payments made toward the booking. Credits are valid for 6 months from the original booking date and may be applied toward future services, subject to availability.

Cancellations made less than 7 days prior to the start of scheduled services are non-refundable.

Holiday bookings are non-refundable, non-transferable, and cannot be credited, regardless of when the cancellation occurs once the booking is confirmed due to the limited availability and high demand surrounding holiday scheduling.

Refunds due to severe weather or natural disasters are issued at Fur de Lis Pet Care’s discretion.

Overnight Stays

For dogs, when booking an overnight stay, at least one additional daytime drop-in visit is required for a potty break (charged separately) each day.

We require an adult-sized bed be available for us to sleep on during overnight stays. We're also happy to wash the bedding at the end of the visit series, if you provide laundry instructions.

Fur de Lis Pet Care does not offer overnight or live-in services in homes where cameras are present in any bathroom or the bedroom in which the sitter will sleep. If a camera is found in one of these areas during a visit, all services will be immediately and permanently discontinued.

Please be sure to review our other policies as well as disclaimers prior to booking.